FAQ

🌍Frequently Asked Questions

🎁1.What is your minimum order quantity (MOQ)?

As a direct cosmetic packaging manufacturer, our MOQ ranges from 1,000 units (standard in-stock styles) to 5000/10,000 units (customized designs).

🎨2.Can I customize the style, color, size and logo?

Absolutely! We are a full-customization factory, and all customizations are available.

🏭3. What is your turnaround time?

Sample time: 7-10 working days
Production time: 25-35 working days after pp sample confirmed.

Absolutely. We are a direct factory with emergency production lines, so lead times are fully under our control.

🚚4.What’s the shipping way?

We offer express shipping options (DHL/UPS/FedEx) for urgent sample orders and small bulk orders, with delivery times of 3-7 business days globally. For large production orders, we also support sea/air freight with door-to-door service.

💰5. Do you have a price list?

As each custom order comes with unique specifications—including materials, colors, and logo design—our pricing is tailored accordingly. Please share your detailed requirements for an accurate quote.

🏭 6.Do you have active discount codes or promotions?

We offer tiered pricing for bulk orders, special discounts for first-time brand partners, and occasional seasonal promotions. Reach out to our team to discuss your order details and get a personalized quote with available discounts.

💳7. What forms of payment do you accept?

We accept Telegraphic Transfer (T/T) and Alibaba Trade Assurance (for orders placed via Alibaba.com). Both are internationally recognized and highly secure payment methods.

💬8.How can I contact customer service?

Our dedicated support team is here to help with your order, customizations, and inquiries. Contact us via:

  • WhatsApp: +86 18778988725 (fastest response)
  • Email: info@liyanpack.com / sales@liyanpack.com           

⭐We operate in UTC+8 (China Standard Time) and aim to reply to all messages within 24 hours.

📩If you have any questions, need further information, or require assistance with products, customization, pricing, or orders, please do not hesitate to contact us anytime. Our team will reply promptly and provide you with professional support.